This week, we discuss QA and the role that function plays within the BPO world and how it will change in the future.

Please get in touch if you have any topics that you would like us to discuss.

Neal Topf - @nealtopf on twitter

Paul Catherall - @paulcat72 on twitter

It would mean the world to us both if you could give some comments on what you think of the podcast so far, good and bad!!

Thanks