<p>Neal Topf and Paul Catherall discuss all thing BPO related in a series of fireside chats, without the fires.</p><p> </p>

Season 1 : Episode 2 of our weekly chats regarding all things BPO/Contact Centre

Welcome to Fireside Chats Without The Fires, THE customer experience podcast.

Join your host, and customer experience advocate, Neal Topf, for a discussion around customer experience. Neal, and his guests, will guide you through the latest happenings within the customer experience space, what is hot, what is not, and what is coming down the pipeline.

Learn how a great customer experience not only leaves customers and employees happy but also has a positive impact on the companies revenue.