Welcome to Feedback Matters, the podcast of Database Sciences, and our cloud based feedback services, GuestInsight, ListenKeenly, and The Fan Value Score Project. In this podcast, we’ll talk about a variety of topics related to customer and guest experience feedback measurement. We’ll get into survey design, data analysis and leveraging the data that well designed surveys and other collection methods provide. We‘ll look at CX measurement from a historical perspective, in addition to how it fits into today’s uber-connected world of free-flowing information. And we’ll get into more broad consumer behavior topics like customer and guest experience and loyalty, as well as online reviews and newsworthy items that relate to all of these topics. Learn more about us here: https://www.databasesciences.com/about-us.html