Your practice charges premium prices, but does the experience match those prices? Full waiting rooms, ringing phones, repeated paperwork, and patients who feel like a number, that's not a luxury brand, that's the DMV.

In this episode, Alisa Conner walks through the five critical patient touchpoints where most healthcare practices destroy their brand experience: the first phone call, the waiting room, the exam room, post-visit follow-up, and billing. For each one, she contrasts the generic practices with what a premium-positioned practice delivers.

You'll hear a real case study of an orthopedic practice that implemented these changes in 90 days and saw patient satisfaction jump by 34%, reviews climb from 4.2 to 4.7 stars, referrals increase by 28%, and revenue grows by $4.1 million year over year.

This episode includes a complete action plan: a 90-day roadmap to audit your current experience, fix the biggest friction points, and train your team to deliver care that patients talk about.

Key topics: patient experience optimization, healthcare practice management, premium healthcare branding, reducing patient wait times, medical billing communication, practice growth strategy