Michael Wodzicki is a Partner at Deloitte Consulting, based in Poland, and the lead for this year's "Digital Banking Maturity" report. Over the last 2+ years, Michael has extensively worked across Asia. In addition to covering the report, we learn a little about the financial services industry in Poland and also ask Michael about his views on China, which has not been included in the report.  

This is the fourth edition of the largest global benchmarking of digital retail banking channels, answering what leaders are doing to win in the digitalization race. It is providing a comprehensive outside-in ‘mystery shopper’ assessment of retail banks’ digital channels and furthering discussion about future developments. The Deloitte team looked at a total of 318 banks from 39 countries to arrive at an assessment of digital functionalities, customer needs research, and a user experience evaluation. The summary report is available here: https://www2.deloitte.com/content/dam/Deloitte/ce/Documents/financial-services/ce-digital-banking-maturity-2020.pdf

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