THE CX-FACTOR: BUILDING BRAND LOYALTY THROUGH CUSTOMER EXPERIENCE Defining NPS & Turning Passives into Promoters Part 2 of 3: Why the type of survey you use matters (Hint: you’ll need more than one!) Watch the full webinar here: https://youtu.be/o5iAMdPrfZc 

THE CX-FACTOR: BUILDING BRAND LOYALTY THROUGH CUSTOMER EXPERIENCE  Defining NPS & Turning Passives into Promoters   Part 1 of 3: Translating the real meaning of NPS, and how it can help (and hurt!) your business insights.  The full webinar is available to view here.