Evoke Greatness Podcast
Evoke Greatness Podcast
Sonnie Linebarger
The AI-Ready Customer Experience Playbook with Ty Givens (Part 2)
21 minutes Posted Sep 9, 2025 at 9:00 am.
Leadership Before You're Ready
Building Self-Trust and Embracing Mistakes
Balancing Metrics with Human Connection
Organizing Workflow and Future CX Skills
There's No "Right Way" in CX
You're Enough: Final Wisdom
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Send us Fan Mail 🎧 Episode 180: The AI-Ready Customer Experience Playbook with Ty Givens (Part 2) In Part 2 of this conversation, Ty Givens, founder of CX Collective and CX Collective Advantage, goes deeper into the human side of customer experience leadership—where imposter syndrome, self-trust, and resilience collide with the demands of scaling in the age of AI. Ty shares openly about her own battles with feeling “not ready,” what it really takes to trust yourself as a leader, and why somet...