Send us Fan Mail 🎧 Episode 179: The AI-Ready Customer Experience Playbook with Ty Givens (Part 1) In this conversation, Ty Givens, founder of CX Collective and CX Collective Advantage, shares her journey from corporate leader to entrepreneur, and how she’s helping companies transform customer chaos into streamlined, scalable operations. With more than 25 years of experience leading customer support teams at See’s Candies, Thrive Causemetics, Shoedazzle, and Herbalife, Ty has seen firsthand wh...

Podcast Introduction and Guest Background

Human-First Approach to Customer Experience

The AI-Ready Customer Experience Playbook with Ty Givens (Part 2)

Do you have an insatiable hunger for growth, knowledge, and elevating how you show up in business and in life?Are you curious how high-performing leaders think, operate, and navigate the real challenges that come with building, scaling, and leading?I’m Sonnie Linebarger, CEO and host of Evoke Greatness… a top 2% globally ranked business and leadership podcast fueled by curiosity, performance, and a deep fascination with the psychology behind great leadership.I’m a book nerd, a bit of a control enthusiast, and someone who believes that success is built as much internally as it is externally.On this podcast, we go beyond strategy. We explore the real conversations behind leadership, the decisions, the pressure, the growth, and the personal development required to execute at the highest level.We share the highs and lows and everything in between… because building something meaningful will stretch you in ways nothing else can.My hope is that something you hear resonates deeply, challenges how you think, and reminds you that you’re not in this alone.I believe that a rising tide raises all ships and I invite you along in this journey to Evoke Greatness!