Show notes
Greg McArthur introduces us to his CNC Machine Shop NTL Industries and shares the stories behind their Quality Management System. We dive into how their quality management system has impacted their growth, how the ISO Certification process has impacted their culture, making additional investments in tools that support their quality management system, and so much more! Episode Chapters: 1:25 - What's a CNC Machine shop all about? 04:32 - How has your quality management system impacted the growth of your company? 10:30 - How has the ISO certification process impacted your culture? 14:50 - Cost of quality concerns leading to additional investments in QMS 18:01 - Has your QMS eliminated a significant number of defects? 23:18 - Was quality always a cornerstone of what you wanted to build? 28:32 - Advice for other manufacturers contemplating an investment in their QMS 30:40 - A decision today does not a permanent one 34:31 - Final thoughts