Episode 26 - Farewell

Chairman: Good morning. David can’t be with us today; he’s visiting a client in Guangzhou. OK, let’s start the meeting. Mandy will go through the minutes of our last meeting. [teaching points: Apologies for absence; starting; going thru minutes] Mandy...

[In a cocktail/trade fair] Dialogue 1 (showing bluntness) A: Hello. How’re you? B: Who are you? I don’t know you. X A: Oh … Dialogue 2 (showing careful language and proper etiquette) A: Hello, Mandy Wong? B: Oh, hi … Have we met before? A: I...

Demonstrating mistakes: Telephonist: Hello. Who is it? Caller: My name is Laura. Telephonist: What do you want? Caller: I'd like to speak to Mrs. Hutch. Telephonist: She isn't here. Leave a message. Caller: (frustrated) Could you …? Impoved:...

Client: Good morning. I have an appointment at 4 pm. Receptionist: May I have your name, please? Client: My name is Mandy Wong. Receptionist: Miss Wong, you have an appointment with Dr Chin, but I’m afraid that Dr. Chin is out of the clinic for an...

Version showing errors: Interviewer: Tell me about your academic qualifications, please. Interviewee: F.7. Interviewer: Do you have any work experience? Interviewee: Yes. X (Elaboration required) Interviewer: What is your job? Interviewee: Recen...

Policeman: Madam, do you know that it’s against the law to jaywalk? Woman: I know. The man’s green! Policeman: Yes, it’s green now. But it was red when you crossed the road. Can I see your ID? Woman: Am I under arrest? You’re putting me in jail? P...

(In a pet shop and the customer has just bought a pet dog/cat) Customer: I’ve never kept a pet before. Can you give me some tips on taking care of a dog/cat? Is a vet visit necessary? Shop assistant: These are the things you should do. Have your...

(1) Manager: Hello, Mary, do you feel better now? Employee: Yes, much better. I went to the doctor and here’s the doctor’s note. Manager : Well, we require a doctor’s note for any sick leave beyond 2 days. You took one day off, so you don’t have t...

(1) Customer: How much is this? Sales Assistant: That’s $580, ma’am. Customer: Is there any discount? Sales Assistant: I’m afraid there is no discount on this item. It’s new arrival. Customer: OK, thank you. (2) Customer: How much is this? Sa...