Show notes
In Season 2 of Elevating Brick and Mortar, many interviews discussed tech advancements that elevate the customer experience. Today we’re recapping how digital experiences in a physical space make time in a store better. From AI to robotics to drones, all improve operations and deliver a human touch in areas where it matters - customer service.TIMESTAMPS01:35 – John Ludlow addresses labor shortage challenges04:43 – Kirk Beaudoin describes the bleeding edge of innovation10:06 – Mike Guinan on restaurant innovations12:49 – Mark Warren is skeptical of AI in childcare15:09 – Deena McKinley doesn’t think AI is a threat to jobs17:56 – Leigh Pearson asks if the industry is ready20:52 – Marco Zanardi describes how we compete for mindspace25:53 – Morgan Seghin emphasizes embracing tech27:16 – David Bloom talks about the convenience boom30:29 – Chris Walton predicts consumer expectationsSPONSORServiceChannel brings you peace of mind through peak facilities performance.Rest easy knowing your locations are:Offering the best possible guest experienceLiving up to brand standardsOperating with minimal downtimeServiceChannel partners with more than 500 leading brands globally to provide visibility across operations, the flexibility to grow and adapt to consumer expectations, and accelerated performance from their asset fleet and service providers.LINKSConnect with Sid Shetty on LinkedinCheck out the ServiceChannel Website