If your dealership has a collections department, this episode is for you! Today I will play a real collections call, that has been scrubbed of all personal details, and review my tips for perfecting your collections calls. This episode is quick and packed with great content. Check it out! Music by bensound.com

During my career, I have heard many arguments about whether a word track or a script is effective. In this episode, I will review the top 5 excuses I have heard over the last decade, and deliver tips on overcoming each of them. If you are trying to implement a word track or phone process and are experiencing pushback from your team, this is for you. Lots of tips are packed into this 10-minute podcast, don't miss it! Music by Bensound.com

I call it "The Great Debate" because everyone thinks they have the right answer. Listen to find out my opinion on this hot topic.

Customers rate your business based on the experience as a whole, so what can we do on the phone to help prepare them for a top-notch experience when they get to our place of business? In this quick podcast I will discuss what happened to me, how it changed my opinion of the business and what they could've done better to get that 5 star review from me. Music by Bensound.com

In this podcast we will listen to a real sales call and coach the call to provide feedback and tips for success!