For florists, Valentine’s Day is their Black Friday and Christmas all rolled into one. There’s big money to be made, but the risk of reputational damage for service delivery fails is also massive. What are your rights as a consumer when you don’t get what you paid for, at the promised time? Wendy Knowler tells all...

How prepared are you for when the lights come back on?

Wendy Knowler is arguably South Africa’s most experienced consumer journalist. She’s helped more consumers over her 20 year career in consumer journalism than she could count. But while known as a champion of consumer rights, Wendy is also known and respected by corporates for her fair, accurate and balanced reporting. Want to be a more sussed consumer or corporate? Listen to Wendy's episodes here.