Most South Africans seem to have got the idea that the Consumer Protection Act entitles them to demand a refund if they want to return something they’ve bought - for whatever reason.

There’s a body in the passage

Wendy Knowler is arguably South Africa’s most experienced consumer journalist. She’s helped more consumers over her 20 year career in consumer journalism than she could count. But while known as a champion of consumer rights, Wendy is also known and respected by corporates for her fair, accurate and balanced reporting. Want to be a more sussed consumer or corporate? Listen to Wendy's episodes here.