On Consumerwatch this week, Wendy Knowler warns about the cost of having a travel visa denied, and cautions companies about going into victim mode when they’ve failed their customers.

Want to whinge about a company on social media? Here’s what not to do

Wendy Knowler is arguably South Africa’s most experienced consumer journalist. She’s helped more consumers over her 20 year career in consumer journalism than she could count. But while known as a champion of consumer rights, Wendy is also known and respected by corporates for her fair, accurate and balanced reporting. Want to be a more sussed consumer or corporate? Listen to Wendy's episodes here.