Show notes
The first episode of our new series "Ask an Ecom Expert" is with the exceptional Angela Ward of Rodd & Gunn.Angela sits down to discuss how they make the customer experience exceptional and memorable every time and what her favourite brands do to stand out.Rodd & Gunn is a proud kiwi menswear brand that has taken the US, Australian and New Zealand markets by storm. Having launched their flagship store in Conduit Street London, they have their sights set on the UK to fuel their international growth ambitions.Sections0:00 Intro0:43 Journey to Rodd & Gunn2:51 Impact of COVID and 2021 strategy6:41 Launching in the UK12:13 Store pick and pack vs 3PL13:41 Global customer services15:40 US, UK, NZ, AUS English speaking trends & differences18:36 Experiential brand 24:08 Maintaining the brand internationally24:54 Biggest challenge in 2021/2228:14 Favourite brand of the moment - Mecca BeautyGuest DetailsRodd & Gunn - https://www.roddandgunn.com/ukAngela Ward - https://www.linkedin.com/in/angela-ward-8474ba12/Host Details Genie Goals - https://www.geniegoals.co.uk/Hannah Hooton - https://www.linkedin.com/in/hannahhooton/
