Ariana Kitty, Operations Manager for Northwest Central Dispatch System (NWCDS), and Robin Chamberlain, QA independent contractor with PDC, discuss the skill of active listening, including what you can do to improve it and why it&rsquo;s so crucial.&nbsp;

For Your Information:&nbsp;

Effects of NG911 on dispatcher health: https://www.aedrjournal.org/next-generation-9-1-1-media-your-telecommunicators-mental-health&nbsp;&nbsp;

NWCDS website: https://www.nwcds.org/&nbsp;&nbsp;

Mehrabian&rsquo;s Communication Model: https://worldofwork.io/2019/07/mehrabians-7-38-55-communication-model/&nbsp;&nbsp;

Advocate for Your Mental Health with Danissa Alston

“Dispatch in Depth” is the only podcast that delves into the why and how of emergency dispatch. Each episode we will talk with a different researcher about the work they’re doing to make emergency dispatch as safe and effective as possible worldwide. “Dispatch in Depth” is the official research podcast of the International Academies of Emergency Dispatch.