Isabel talks with Dr. Heidi Feldman, a conversation analyst at Northeastern University. They discuss active silent callers, the four-second rule, and qualitative research.
For Your Information:
The &quot;Four-Second Rule&quot; for Identifying the Active Silent 911 Caller: https://aedrjournal.org/the-four-second-rule-for-identifying-the-active-silent-911-caller/
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The Rest of the Story with Sherri Stigler

“Dispatch in Depth” is the only podcast that delves into the why and how of emergency dispatch. Each episode we will talk with a different researcher about the work they’re doing to make emergency dispatch as safe and effective as possible worldwide. “Dispatch in Depth” is the official research podcast of the International Academies of Emergency Dispatch.