Isabel talks with Mike Taigman, Improvement Guide for FirstWatch. They discuss how data can be used to reduce human suffering, the benefits of listening to people who are resistant to change, and EMS Agenda 2050.
For Your Information:
FirstWatch: https://www.firstwatch.net/

Edwards Deming:
-The 14 Points of Management https://www.youtube.com/watch?v=tsF-8u-V4j4
-The System of Profound Knowledge https://deming.org/explore/so-pk

EMS Agenda 2050: http://emsagenda2050.org/
Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org

The Bright Side of Q with Kevin Pagenkop

“Dispatch in Depth” is the only podcast that delves into the why and how of emergency dispatch. Each episode we will talk with a different researcher about the work they’re doing to make emergency dispatch as safe and effective as possible worldwide. “Dispatch in Depth” is the official research podcast of the International Academies of Emergency Dispatch.