Discussing Stupid: Talking Digital Customer Experience
Discussing Stupid: Talking Digital Customer Experience
Virgil Carroll
Discussing Stupid tackles ‘stupid’ in digital customer experience through tongue-in-cheek discussions and practical, real world examples. Hosted by Virgil Carroll, this podcast features discussions with industry pros while exploring the crazy things our consumers do and the bad practices we use. All wrapped up in some useful and sometimes sarcastic advice.
Episode 9: The Semantics of Search | Brett Matson, Funnelback
In this episode of the Discussing Stupid podcast your host Virgil Carroll has a conversation with Brett Matson, the Managing Director of Funnelback Search Technology, about search, semantic search, knowledge graphs, artificial intelligence in search, and the related leverages and pitfalls.
May 15, 2019
46 min
Episode 8: Consistent UX across multiple channels | Kanwal Khipple, 2toLEAD
In this episode of the Discussing Stupid podcast, your host Virgil Carroll has a conversation with Kanwal Khipple about successful and consistent user experience (UX) across multiple channels.
Mar 13, 2019
44 min
Episode 7: What's Old is New Again | Chad Heinle & Joel Baglien, High Monkey
Discussing trends of old that are revisiting us in today's digital strategies
Jan 30, 2019
44 min
Episode 6: Reducing friction in your digital content creation | Martin Michalik, Kentico
Join Virgil Carroll and Martin Michalik as they tackle how content friction can disrupt your team's flow and discuss ways to reduce conflict and build a better content system
Oct 24, 2018
43 min
Episode 5: Making sense of diversity in digital messaging | Heather Newman, Creative Maven
Join Virgil Carroll and Heather Newman as they explore the complex topic of diversity in messaging, poke fun at many of our predisposed ideas about how diversity in messaging works (its not just about your person count in images) and gives real world examples on the dos and donts we should all try to follow.
Sep 19, 2018
51 min
Episode 4: Creating inclusive digital experiences – getting your content contributors onboard | Doug Burgett, University of Illinois
Today Virgil talks with Doug Burgett, Creative Director at the University of Illinois about the unique challenges and opportunities when tackling digital accessibility compliance with a lot of 'cooks in the kitchen' (i.e. content contributors)
May 23, 2018
38 min
MonkeyByte 3.5: GDPR Readiness Scorecard
Join Virgil Carroll for Monkey Byte 3.5. Follow along as Virgil digs through some of the more popular tools in the world of customer experience and see how well these companies are prepared for the European Union's General Data Protection Regulation (GDPR). Virgil digs through tools like Facebook, LinkedIn, Hootsuite and even Mail Chimp to see what steps they are taking to comply with the new regulation.
May 16, 2018
7 min
Episode 3: Being a HERO with your customer’s data (and understanding what you have) | Liam Cleary, SharePlicity & Rencore
Since Virgil knew you couldn’t get enough about good data practice regulations, he decided to do another episode on GDPR . . . yay! He is joined by data security expert Liam Cleary of SharePlicity
May 9, 2018
36 min
MonkeyByte 2.5: GDPR and Your Consent
Join Virgil Carroll, in the second 'MonkeyByte' episode of the series, as he talks more about GDPR and more specifically containing consent. It is important when using user’s information that you've collected that you receive specific consent for the types of activities in which you plan to use their information. Whether that be newsletters, email campaigns and or any other type of activities.
May 2, 2018
6 min
Episode 2: Preparing your website for GDPR (or just because privacy matters) | David Komarek, Kentico
Join Virgil Carroll as he joined by guest David Komarek of Kentico to have yet another GDPR discussion, but this one has a little bit different twist
Apr 25, 2018
30 min
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