Most enterprises see themselves going through distinct phases as the deal with the pandemic. The first phase for many was enabling employees to work from home. The second phase that quickly followed has been focusing on the health and productivity of employees working from home. There is an expectation that Phase 3 will be the [...]

Why is Natural Language Processing so difficult to get right? Are there any shortcuts? And what are the tradeoffs between supervised and unsupervised learning? Yes, this episode of the podcast is a bit more technical than some of the earlier episodes. But if NLP is your thing, you’ll enjoy hearing part 2 of my series [...]

Natural Language Processing (NLP) promises to provide a friendly, alternative way for humans to interact with IT and business systems. Brian Evarts, who leads the development of Natural Language Processing at Unisys, explains the three ways that NLP improves the end user experience when getting help from the Service Desk. In doing so, he reveals [...]

IoT promises to make new services possible, to automate more aspects of business, and to improve worker and factory efficiency. What lessons can Operational Technology share with Information Technology in securely deploying IoT? Chris Blask draws from his 25+ years of experience in manufacturing, combines that with his security expertise, and makes some interesting recommendations [...]

Working from home for the first time can be a scary experience. How do I get connected? Where do I get help? In the very first Digital Workplace Deep Dive *video* podcast, Kevin Turner shows us how Artificial Intelligence can help serve as a trusted advisor to make working from home more enjoyable and productive. [...]

In 2018, Tom Adams, the Unisys Director of Digital Workplace Services saw a major problem with how most Service Desks operate. Based on that, he created InteliServe™, which brings AI, analytics and automation to the service desk. But, Tom’s vision for InteliServe goes far beyond the service desk, with plans in 2020 to make it [...]

Friendly cat bots and foldable devices are likely to influence how your most productive employees get work done in the near future. Consumerization of technology first began to take hold in 2007 with the launch of the Apple iPhone. Executives came to work demanding that IT find a way to let them use their iPhones [...]

Enterprises in every part of the world are figuring out the technology required to enable employees to work from home. But have we overlooked the human side of working from home? In focusing our energy in getting our technology secure, have we overlooked the need to help the human to be secure? In part 3 of [...]

When the COVID-19 pandemic hit, 15% of Unisys employees were working from home. Within a week, 95% were able to work from home. In the months leading up to the pandemic, the CIO of Unisys, Upinder Phanda, made several changes to the digital workplace, cloud, and security services that made this massive work from home [...]

As part of its COVID-19 response, Unisys mobilized thousands of employees to work from home in just 48 hours. How was it possible to do this while maintaining high security standards? Unisys CISO, Mat Newfield, reveals several details about how it is possible to enable employees to work from home in various geographies without the [...]