In the last episode of The Digital Banking Podcast, host Josh DeTar sat down with Alenka Grealish, principal analyst at Celent. Their conversation explored how generative AI is changing how community financial institutions operate, from behind-the-scenes efficiency to frontline support. Grealish explained that AI's biggest impact today is improving agent productivity, boosting customer satisfaction, and reducing call center turnover. She compared AI to bees: mostly invisible yet critical to t...