On this episode of Deliver More we're joined by Monica Trout, who serves as Intech Services' Controller. Monica and Nick discuss her day to day role at Intech and the importance of properly managing a customer service team. The last several months have only highlighted just how critical it is to provide your customer base with exceptional support during anxious times. Monica takes us on an inside look at daily operations at Intech as her team works to Deliver More!

Join Chris Lord and Steven Bucci on a technical deep dive in this episode of Deliver More. The guys are here to teach all about how accurate language around problems and solutions leads to the best coating recommendation. Is the end user looking for slip? Release? Slide? Non-stick? In this episode we talk about the difference between Coefficient of Friction vs. Release and how to distinguish between the two.

In our latest episode of Deliver More, Mike Patterson and Christopher Lord talk with Nick Vavala about what it takes to develop a market. Want to hear the five things that Mike looks for when he deciding whether or not to develop a new market?

In part two of the two part Marketing series for Deliver More, Francesca and Mike are back. They are ranking, on a scale of 1-5, the most popular marketing activities based on how important or significant they are for coaters. Find out where websites, SEO, e-marketing, social media, and more fall so you can put your marketing dollars where there is the highest ROI.

In this episode of Deliver More, Nick Vavala hosts Mike Patterson and Marketing Director Francesca Vavala. The team talks about marketing for industrial coaters in part one of the two-part series. This episode talks about what marketing is, who it's for, and the number one mistake 95% of coaters make when marketing.

Deliver More is getting into the March Madness action. Starting with the Sweet Sixteen round, coatings go head to head as each sales reps has 15 seconds to make the case for why their coating should move on to the next round. Mike Patterson, Christopher Lord, Tyler Walters, Patrick Garyantes, and Steven Bucci are led by host Nick Vavala to make lightening fast strategic decisions, deliver relevant information quickly, and play to win. See which Teflon coating gets crowned champion.

This episode of Deliver More features Sales Uncensored with the legendary Tony Abato. Tony began as a consultant for Intech Services and quickly became a pillar of the sales team and model. Tony shares how he got into sales and what anyone in sales needs to have in terms of process and people to be successful. Don't miss Tony's wisdom that he peppers with plenty humor and real life examples of how he lives what he preaches. Listen and discover what you need to look for to hire a salesperson, how to use a pipeline and CRM effectively, how to manage your salespeople, how to make sales a priority, how to approach "gatekeepers", and how to ultimately deliver more to your customers with every single sale.

Mike Patterson shares some advice for coaters and how they can find opportunities for growth. Checkout the full January episode on our YouTube channel.

It's a new year and new things are coming to Deliver More!

We want to encourage you to checkout Episode 3 of "Deliver More" on YouTube. For November, we brought in our "Freshman Class" of sales guys to talk about product selection for Teflon coatings. Want to know what to expect when you are coatings shopping with our guys?