What does a city government owe its residents? Host Stephen Goldsmith speaks with Eyal Feder-Levy, CEO of Zencity, to explore how GenAI is fundamentally transforming the way cities measure, understand, and respond to resident needs. For decades, performance management in government has relied on operational metrics like crime numbers, pothole repairs, traffic flow. But what happens when the data looks good, yet residents feel less safe? When efficiency improves, but trust declines?In this episode, Feder-Levy argues that citizen satisfaction and perception should be the true North Star for city government. Using social sentiment analysis, AI-powered data agents, and real-world examples, he explores how GenAI is cutting response times, revealing hidden patterns, and closing the gap between statistics and lived experience.