CX In The Wild
CX In The Wild
Dennis Wakabayashi
From Minutes to Moments: Rethinking Voice in the AI Era
23 minutes Posted Jun 27, 2025 at 4:00 am.
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Send us Fan Mail From compliance to connection: navigating global voice isn’t for the faint of heart. We sat down with Mike Kaplan, CMO of Avoxi, to explore how a lean, globally distributed team is transforming voice into a competitive advantage for contact centers worldwide. With over 20 years of evolution behind the brand, Avoxy has emerged as a vital infrastructure partner for enterprises expanding across borders and into the future. This is a story of scale, clarity, and what it really ...