Send us Fan Mail In this episode of CX in the Wild, we dive into the evolving world of customer experience with Franck Ardourel, a leader in marketing and CX strategy. With over 25 years of global experience, Franck shares how AI and technology are transforming the way businesses engage with customers. We discuss the shift from traditional customer service to proactive CX management, the importance of mapping customer journeys, and how technology can empower businesses to deliver more meanin...