CX In The Wild
CX In The Wild
Dennis Wakabayashi
How AI and CX Intersect to Protect and Engage in a Secure World
53 minutes Posted Nov 18, 2024 at 4:00 pm.
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Send us Fan Mail In this episode of CX in the Wild, we’re joined by Anne-Sophie Cuzacq, a seasoned CX leader currently based in Lisbon and leading a team dedicated to enhancing digital security and customer support. With over 20 years of experience in the industry, she shares her journey from building customer support teams from the ground up to navigating the complex world of digital identity and security. We discuss the challenges of password management in an era of paramount online securi...