Join me as I have the pleasure of speaking with Nate Brown, Senior Director of CX at Arise and Co-Founder of CX Accelerator, about the importance of maintaining energy and focus in CX. Nate is a thought leader and catalyst for those around him, and he  shares his insights on the future of brand and marketing being rooted in community building. 

We discuss how traditional marketing tactics focused solely on reach and inclusivity can be a recipe for failure, and instead emphasize the importance of cultivating relationships and building a good reputation. Nate stresses the value of authentic brands that have a compelling brand promise and set of core values that they defend to the end as they stand for something meaningful. He warns against the short-term thinking mentality and quarterly revenue stakeholder focus, advocating for a more long-term view and relationship building for successful CX. 

Tune in to learn from Nate's expertise and discover how to create meaningful connections and purpose in your CX strategy.