Join me as I speak with Jim Iyoob, the Chief Customer Officer at Etech Global Services. He is an expert in customer experience and contact center operations. In our conversation, he emphasizes the importance of enhancing both the agent experience and customer experience and creating a culture that prioritizes people and value over money. Jim also stresses the need for the people building technology to have operational experience and a servant leadership culture. 

If you want to learn how to make a successful customer experience strategy that prioritizes people and value, listen to Jim's expert insights on operational excellence and servant leadership.