<p>Join me and Kelly Laporte, the VP of Operations at Reliant Teleservices, as we uncover the power of in-market context in the BPO industry and CX generally. We discuss the importance of keeping employees engaged by showing genuine care and concern. Letting teammates know that they are valued and are not replaceable is vital.  </p>

Will emerging markets overtake the US as examples of great CX in the near future?

The podcast goes where the work is happening. Dennis talks to the people crafting the best customer experiences and tackling important industry challenges. On location, across sectors, across the world. What they figured out, what it cost them, celebrate their success, and learn what they would do differently.&nbsp;