<p>Join me as I elaborate on insights from the people I spoke with, what I found interesting about them, my inner thoughts, and behind-the-scenes input from season 1 of CX in the Wild.  </p>

Are you ready to engage your frontline employees and democratize process improvement?

The podcast goes where the work is happening. Dennis talks to the people crafting the best customer experiences and tackling important industry challenges. On location, across sectors, across the world. What they figured out, what it cost them, celebrate their success, and learn what they would do differently.&nbsp;