<p>Join me and the CEO at eGain Corporation, Ashu Roy, as we discuss the evolution of digital customer service in the information economy. </p>

Is there a place for kindness in today's business world?

The podcast goes where the work is happening. Dennis talks to the people crafting the best customer experiences and tackling important industry challenges. On location, across sectors, across the world. What they figured out, what it cost them, celebrate their success, and learn what they would do differently.&nbsp;