<p>Join top CX &amp; SQ Consultant Marc Karschies and me as we discuss the three essential components to carefully consider when designing experiences - PERSONA, EMOTIONAL STATE, and SITUATION. <br/><br/></p>

Are employees still treated as non-humans and commodities in your industry?

The podcast goes where the work is happening. Dennis talks to the people crafting the best customer experiences and tackling important industry challenges. On location, across sectors, across the world. What they figured out, what it cost them, celebrate their success, and learn what they would do differently.&nbsp;