The Ryan Strategic Advisory Front Office BPO Omnibus Survey for 2022 is now published! In this edition of CX Files, Peter talks about the results - focusing on the top 5 countries globally - with a panel of leading global BPO and CX experts... the guests on this episode are: Peter Ryan <a href= "https://www.linkedin.com/in/peter-ryan-montreal/">https://www.linkedin.com/in/peter-ryan-montreal/</a> Sean Goforth <a href= "https://www.linkedin.com/in/sean-goforth-9a4725b2/">https://www.linkedin.com/in/sean-goforth-9a4725b2/</a> David Rumble <a href= "https://www.linkedin.com/in/david-rumble-4a4a09b/">https://www.linkedin.com/in/david-rumble-4a4a09b/</a> Steve Weston <a href= "https://www.linkedin.com/in/steve-weston-1843152/">https://www.linkedin.com/in/steve-weston-1843152/</a> Andrew Wrobel <a href= "https://www.linkedin.com/in/andrewwrob/">https://www.linkedin.com/in/andrewwrob/</a> Ann Harts <a href= "https://www.linkedin.com/in/annharts/">https://www.linkedin.com/in/annharts/</a> Marianne Rutz <a href= "https://www.linkedin.com/in/marianne-rutz/">https://www.linkedin.com/in/marianne-rutz/</a> Rolana Rashwan <a href= "https://www.linkedin.com/in/rolanarashwan/">https://www.linkedin.com/in/rolanarashwan/</a>

CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.