Jacqui Turner is the founder of Turner Corner Learning Solutions, based in the UK. She specialises in customer service and team leader coaching. Peter called Jacqui to explore the role of coaching and the evolving role of the agent inside customer service solutions. Jacqui started a regular LinkedIn post called the 'Customer Service Dancing Queen' where she dances to music and talks about customer service issues every Friday. It started during the pandemic lockdowns, but continues to be popular today! <a href= "https://www.linkedin.com/in/jacqui-turner-trainer/">https://www.linkedin.com/in/jacqui-turner-trainer/</a> <a href= "https://turnercorner.co.uk/">https://turnercorner.co.uk/</a>

The Top 5 Offshore BPO Destinations In 2022

CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.