Ian Jackson is the CEO at Enshored, based in Los Angeles, California. Enshored is focused on innovative startups - especially e-commerce - but in this episode he talks to Peter Ryan about startup e-commerce and what this can teach the retail and e-commerce giants. <a href= "https://www.enshored.com/">https://www.enshored.com/</a> <a href= "https://www.linkedin.com/in/ianjackson2/">https://www.linkedin.com/in/ianjackson2/</a>

Steve Gush - Sitel Group - Digital CX Now And In 2022

CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.