Tariq Alinur is the founder and CEO of Brayn CX, based in Miami. We have all become more used to using Teams and Zoom for work during Covid, but are customers now demanding video chat for service? Tariq believes there is an increasing demand... he discusses video chat for CX with Peter Ryan. <a href= "https://www.linkedin.com/in/tariqalinur/">https://www.linkedin.com/in/tariqalinur/</a> <a href= "https://brayncx.com/">https://brayncx.com/</a>

Hui Wu-Curtis - SupportU - Impact Sourcing For CX

CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.