Tijana Dmitrovic is the CEO of Contact Service based in Belgrade, Serbia. She started out in the industry as an agent and is now in the c-suite so how can more CX focused organizations offer a stronger career path to their employees? Tijana talks to Peter Ryan about her own experience and how Contact Service aims to help people build long-term CX careers. <a href= "https://www.linkedin.com/in/tdmitrovic/">https://www.linkedin.com/in/tdmitrovic/</a> <a href= "http://www.contactservice.info/">http://www.contactservice.info/</a>

Professor Moira Clark - Henley Business School - Customer TLV And Building Back Better CX

CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.