Darren Arnold and George Todd are the founders of Intersect-HP in South Africa. Their mission is to create genuine employee engagement for customer service teams. Why do so many companies say they value their team yet fail to really engage them? <a href= "https://www.linkedin.com/in/darrenarnold-intersect-hp/">https://www.linkedin.com/in/darrenarnold-intersect-hp/</a> <a href= "https://www.linkedin.com/in/georgectodd/">https://www.linkedin.com/in/georgectodd/</a> <a href= "https://intersect-hp.com/">https://intersect-hp.com/</a>

Tijana Dmitrovic - Contact Service - How To Build A Career In CX

CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.