Mark Trimble is a Senior Account Executive at Powerland based in Saskatoon, Canada. Powerland is an IT services provider focused on cloud-based services and they have extensive experience working with BPO and CX clients. In the podcast Mark talks about how the cloud and SaaS model is changing CX. <a href= "https://www.linkedin.com/in/mark-trimble-3414441/">https://www.linkedin.com/in/mark-trimble-3414441/</a> <a href="https://powerland.ca/">https://powerland.ca/</a>

Jo Causon - ICS - Building Back With Better CX

CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.