Vidya Ravichandran is President of Glowtouch Technologies, based in Louisville, Kentucky, US. GlowTouch is a strategic outsourcing partner, providing personalized contact center, business processing, and technology outsourcing solutions. In this episode, Vidya talks about the importance of Diversity and Inclusion in the CX industry. Why should CX companies pay attention to diversity and is more inclusion better for business? <a href= "https://www.linkedin.com/in/vidya-ravichandran-53423b2/">https://www.linkedin.com/in/vidya-ravichandran-53423b2/</a> <a href= "https://www.linkedin.com/company/glowtouch-technologies/">https://www.linkedin.com/company/glowtouch-technologies/</a>

Mark Trimble - Powerland - CX And The Cloud

CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.