<a target="_blank" href="https://www.buzzsprout.com/twilio/text_messages/786260/open_sms">Send us a Text Message.</a>From The Archives: Week 67 Topic: Managing Change Lauren joins me for two milestones: the 200th episode of the podcast, and my birthday! It’s always an interesting chat with Lauren, and her academic background in human genetics and social behaviours.  Here, she brings her expertise to bear in helping us manage change. Always hard, Lauren brings advice on making it easier.<a rel="payment" href="https://www.patreon.com/user?u=28654526">Support the Show.</a>

From The Archives: 201: Fireside with Ethan Walfish

Customer Support Leaders have been there, on the front line with customers. They understand how things work, and the value of support. They understand the needs and foibles of their customer base. Unlike most other disciplines, there’s no training for this role. No two CS Leadership roles are alike. No two CS Leaders are alike. So this is our opportunity to hear from those leaders and learn from them. Whether you’re a CS leader now, or you aspire to be, this is the podcast for you! Hear different leaders discuss a topic with me, Charlotte Ward.