<a target="_blank" href="https://www.buzzsprout.com/twilio/text_messages/786260/open_sms">Send us a Text Message.</a>From The Archives: Week 67 Topic: Managing Change Lauren, a previous panelist, returns to the podcast for our first one-to-one chat, where we pick up our conversation on managing change. Lauren believes that providing training on this difficult aspect of leadership shouldn’t be a single course or workshop. <a rel="payment" href="https://www.patreon.com/user?u=28654526">Support the Show.</a>

From The Archives: 200: Managing Change with Lauren Rose Eimers

Customer Support Leaders have been there, on the front line with customers. They understand how things work, and the value of support. They understand the needs and foibles of their customer base. Unlike most other disciplines, there’s no training for this role. No two CS Leadership roles are alike. No two CS Leaders are alike. So this is our opportunity to hear from those leaders and learn from them. Whether you’re a CS leader now, or you aspire to be, this is the podcast for you! Hear different leaders discuss a topic with me, Charlotte Ward.