<a target="_blank" href="https://www.buzzsprout.com/twilio/text_messages/786260/open_sms">Send us a Text Message.</a>Week 66 Topic: The Perfect Support Email Stacy believes that the key to the Perfect Support Email is the ‘hook’ that engenders the trust of the customer. It’s about understanding the customer and building their belief that you can solve their problem.<a rel="payment" href="https://www.patreon.com/user?u=28654526">Support the Show.</a>

193: The Perfect Support Email with Nicholas Zeisler

Customer Support Leaders have been there, on the front line with customers. They understand how things work, and the value of support. They understand the needs and foibles of their customer base. Unlike most other disciplines, there’s no training for this role. No two CS Leadership roles are alike. No two CS Leaders are alike. So this is our opportunity to hear from those leaders and learn from them. Whether you’re a CS leader now, or you aspire to be, this is the podcast for you! Hear different leaders discuss a topic with me, Charlotte Ward.