The Michelle Pascoe Hospitality Podcast

Claire from Oak Street Images shares her creativity and passion for personal branding photography.  Photos allow you to tell the complete story of who you are, what your brand represents and what you do.  Do your photos truly represent your business?

Jen Bowers founder of Jen Be and Pink Pom Pom shares her 30+ years experience as a branding specialist.  Her passion for colour and life has lead her to being the creative branding coach who weaves strategy and design together to create magic!   No matter the size of your business Jen shares her tips and expertise on the branding journey.

Last week I attended the RSL Conference with Gus Worland as the opening Keynote speak and had me thinking about hope and reaching out to the ones we love especially over this Easter holiday period.  It all begins with a meaningful conversation and connecting.

Where is the detail in your Customers Journey?  That's one thing I've learnt from Disney, is that the Customers Journey has been walked through by many to eliminate the friction.  On my recent trip to Disney my customer journey was not what I had expected.

In this episode I share my expectations and experience to my trip to the US this month.  The love of Palm Springs and the magic of Disney.  Is it worth the hassle of documents and masks to travel now, heck yes it is.

This years theme for IWD BreaktheBias I believe is more than just gender bias.  Unconscious and conscious bias impacts on how we turn up in the workplace. We all need to support and work together.

Nicole Heinrich, COO of Ramsgate RSL and 2 of her team are scaling 10 peaks in 4 days to raise money and awareness for Veteran Suicide with Soldier On.  Taking on Australia's most iconic and challenging walking track within Mt Kosciuszko National Park. Nicole shares her story in the industry, the strong connection with community and the preparation for this challenge.  This is what community spirit is all about.  Please donate to Soldier On - Ten Peaks Challenge throughout March. Donate Now - Soldier On Ten Peaks Challenge

Jenny White, CEO of WhiteNow and the guru of recruitment in the industry for over 20 years shares the career evolution, opportunities and the deeper connection that leaders have with each other post Covid.

Chef Paul Rifkin shares his journey as a consultant to the Hospitality industry and becoming a Brand Ambassador.  Building a business not only on his amazing skillset and knowledge but on his “personal brand” defines him as one of the top consultants to seek out for your hospitality business.

A fabulous first impression, a lasting memory, help or assistance in a crisis (or ouch!), or a moment that makes you say "WOW!".  This is known as FLOW.  Make the most of every guest, every visit, every experience.