Lindsey Armstrong is a powerhouse leader in the world of sales, business strategy, and international development whose career includes executive leadership roles at Oracle, Veritas, Salesforce, and XANT (formerly InsideSales), and who is also Eric’s longtime friend and mentor. In our interview, we talk about what customers really care about (hint, it’s not their NPS score), the history of “customer success” as an organizing principle, and how sales could transform from a “bro culture” into an inclusive one.