Customer Obsessed
Customer Obsessed
Eric Berridge + Erin Acevedo
This is Customer Obsessed, the show that dives into the nitty-gritty challenges of entrepreneurship and genuine customer connection. Our guests share their unique leadership journeys and their perspective on how to build forward-looking companies that embrace technology, innovation, and customer experience to deliver value and reach higher levels of success and growth. We also discuss major challenges facing businesses on a local, national, and global scale, including diversity and inclusion, STEM and STEAM, sustainability, and ethics.
Modern Marketing: A Trapeze Act with Corinne Sklar
In this episode, we’re talking to Corinne Sklar, a brilliant creative mind in the world of business and marketing who is the Chief Marketing Officer for IBM iX. During our interview, Corinne busts a few persistent marketing myths that are holding businesses back when it comes to connecting with customers. She also shares how her background in art has influenced her approach to innovation and collaboration, especially when it comes to one crucial thing—join us to find out what it is and how to use it effectively.
Dec 10, 2021
47 min
Reimagining Sales Culture with Gianna Scorsone
Trust, accountability, transparency—the hallmarks of a modern sales org. But how can you build trust with your team if you only care about the numbers? Sales culture is evolving beyond standard metrics to focus on the human side of business. Hear how Gianna Scorsone, a new visionary leader at Aircall, is leading the charge to put people first and transform how her team goes to market—and driving record sales in the process.
Aug 20, 2021
54 min
Education and the Future of Work with Evan Meyers
Are we educating students to thrive in our digital future? And what can we learn about engagement, community, and collaboration from the classroom? Evan Meyers, Founder of School in the Square, talks to us about the parallels between education and business, as well as the evolving needs of students and schools.
Jun 25, 2021
39 min
Leadership in Times of Turmoil with Erin Horvath
How do you lead through a crisis? Erin Horvath, Chief Transformation Officer at AmerisourceBergen, got unexpected, hands-on experience in the early stages of the pandemic. Erin shares stories of how she and her team rose to the occasion during COVID-19, overcoming tough challenges that threatened to disrupt their life-saving supply chain.
May 21, 2021
44 min
E-commerce and Digital Transformation with Mike Begg
As a result of the pandemic, our digital experiences and expectations have changed forever. Mike Begg, Co-founder & CMO of AMZ Advisers, talks to us about the shifting landscape of e-commerce and digital experience in response to COVID-19 and what the future looks like for brands big and small.
Apr 16, 2021
49 min
The Change Maker's Playbook: Unlocking Innovation with Amy Radin
What does it take to be a successful innovator? Join us as we dive deep into the core principles and strategies of effective innovators and changemakers with Amy Radin, award-winning author, strategist, and former Chief Innovation Officer at Citibank and E-Trade.
Mar 26, 2021
50 min
Innovative Investing: Index Funds, Stakeholder Capitalism, and Stewarding Public Trust with Mark Makepeace
Stock market on your mind? We're talking finance, index investing, and the future of global markets with Mark Makepeace, the founder of stock market index giant FTSE Russell and new CEO of Wilshire. Mark shares the groundbreaking history behind index funds and his role in shaping governance standards that maintain trust and transparency between listed corporations, indices, and the public. We also talk about the promising rise of stakeholder capitalism and how James Bond convinced him to start an ESG index series.
Mar 12, 2021
42 min
Making an Impact: Sustainability, Diversity, and Mentorship with Jolene Chan
Sustainability must become more than a buzzword. Jolene Chan, Chief Impact Officer at Traction on Demand, shares how she is using her new role to promote and scale sustainability efforts inside and outside the company. She also shares how she and her team are creating new opportunities to participate in the growing knowledge economy to increase diversity and create more inclusive communities. If you want to help your company make a positive impact—environmental, social, or otherwise—Jolene’s stories will inspire you to take action and give you some helpful ideas and frameworks to get started.
Feb 19, 2021
47 min
Finding Fulfillment with Susie Zachman
Defining success on your own terms often means challenging the status quo and upending expectations—including your own. Susie Zachman shares her unexpected journey from corporate law and finance to the world of nutrition and nonprofits, and shows how pursuing your passion and deviating from what’s expected can lead to greater happiness and fulfillment.
Dec 30, 2020
45 min
Growth-Focused Financial Planning with Vaibhav Nalwaya
Once you've established your company vision and strategy, you need a viable, actionable plan to turn them into reality. We chat with Vaibhav Nalwaya, Managing Director and Co-founder of private equity firm Wavecrest Growth Partners about how to create a customer-obsessed financial plan that supports strong growth.
Dec 11, 2020
50 min
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