Health Scores are standard in Customer Success. But, how many leaders trust a single metric often built on flimsy inputs? We talked with leaders who are rebuilding their approach to health scores to discover what actually works. Guests: Ella Dillon (CCO, Conversica), Conor Nolen (CCO, Drata), and Sasha Bolivar (Sr Dir CS, Procore). Watch this episode for free at catalyst.io/podcast.

Should You Stop Doing QBRs?

Binge a career’s worth of learnings in less time than a QBR, as Catalyst co-founder Kevin Chiu uncovers new customer-led growth strategies in each bite-sized episode. You’ll hear success stories, unique approaches, and different perspectives from REAL operators from companies like Miro, Drata, and Higher Logic, who are in the trenches growing revenue.

Each episode will give you the resources, ideas, and templates you need to get ahead of churn and increase customer revenue.

Customer-Led is a video podcast, so you're missing out if you're just listening to the audio. Stream Season 1 for free at catalyst.io/podcast.