The topic we will be covering is “Why CRM Matters.” We will be discussing how businesses can successfully implement a CRM strategy to manage their customers seamlessly across the customer lifecycle.

My guest is Justin Bausch; a self-proclaimed massive nerd starting his love for technology in e-sports and gaming. Since then he has over 8 years experience in the CRM space both from an agency and client perspective having led market-leading programs at K-Mart and now Catch of The Day.

Catch - https://www.catch.com.au/

Illenium - https://open.spotify.com/artist/45eNHdiiabvmbp4erw26rg