How do you handle a good client who becomes difficult? We discuss slow payment, unexpected image use, and how good communication skills are your most valuable asset. Jay describes an annual report/image library shoot for a publicly traded company where 30-day terms weren’t met; after 57 days and a new rush request for more images, he considers withholding delivery, worries about seeming unreasonable, and sends an email to say I’m mad as hell and I’m not gonna take it anymore if that’s ok?

Separately, Jay sees his interior photo used in a New York Times app ad despite being licensed only for unpaid marketing, debating whether to invoice, let it slide, or message the client tactfully and adjust future pricing, while weighing relationship value, leverage, and practical licensing.

"Not needing work is the ultimate negotiating position."

Find us:

Follow Jay on Instagram: @jayfram

Follow Bill on Instagram and Threads: @sawalich

Read Bill's newsletter, Art + Math: artandmath.substack.com

Jay's photography: jayfram.com

Bill's photography: sawalich.com

Write to us: [email protected] / [email protected]

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